Legal

Privacy Policy

Last updated: June 2026

1. Data controller

This Privacy Policy explains how Hope Coaching collects, uses, stores and protects personal data.

Controller:

Hope Coaching FZ-LLC

United Arab Emirates

Website: hopecoaching.ae

Email: hello@hopecoaching.ae

2. Personal data we collect

We may collect the following types of data:

  • name;
  • first name;
  • email;
  • WhatsApp number;
  • name or first name of the participants registered for sessions;
  • intentions submitted through the form;
  • messages sent through the contact form;
  • information about purchased products;
  • information about purchased sessions;
  • payment status;
  • payment metadata received from Stripe or another payment provider;
  • language preferences;
  • cookie consents;
  • technical data such as IP, browser, device, visited pages and cookies.

Hope Coaching does not store full card data.

3. How we use the data

We use the data to:

  • provide the services;
  • grant access to digital products;
  • process session registrations;
  • process payments;
  • send confirmations;
  • send communications related to the purchased services;
  • provide customer support;
  • administer the community;
  • administer intentions and messages;
  • ensure the security of the website;
  • prevent fraud;
  • comply with accounting and tax obligations;
  • improve the website;
  • send marketing communications only when the user has given consent.

4. Legal bases for processing

We process the data based on one or more bases allowed by applicable law, including:

  • the user’s consent;
  • performance of a contract;
  • legal obligations;
  • legitimate interests;
  • security of the services;
  • other bases allowed by law.

5. Sensitive data

Please do not submit medical, psychological, financial, legal, religious or other highly sensitive information through the forms.

If you voluntarily choose to submit such information, you do so on your own responsibility.

6. Payments

Payments may be processed through Stripe or other authorised payment providers.

Hope Coaching does not store full card data.

Payment providers may process data in accordance with their own privacy policies and terms.

7. WhatsApp

If you join the WhatsApp community, your phone number, profile name, profile picture and activity may be visible according to your WhatsApp settings.

WhatsApp / Meta is a third-party platform with its own privacy policies.

8. Cookies and similar technologies

The website may use cookies for:

  • operation of the website;
  • security;
  • language preferences;
  • cookie consent;
  • analytics;
  • marketing, only if the user accepts.

More information is available in the Cookie Policy.

9. Third-party providers

We may use third-party providers for:

  • payments;
  • hosting;
  • databases;
  • email;
  • analytics;
  • security;
  • WhatsApp community;
  • technical services needed for the operation of the website.

These providers may process data only to the extent needed to deliver their services.

10. International transfers

Data may be processed in the United Arab Emirates or in other countries where the technical providers used by the website operate.

We will use reasonable measures to protect personal data.

11. Data retention

We keep the data only as long as necessary for:

  • providing the services;
  • access to digital products;
  • payment records;
  • accounting and tax obligations;
  • security;
  • dispute resolution;
  • legal requirements.

12. Data security

We use reasonable measures to protect personal data.

However, no method of online transmission or storage is 100% secure.

13. User rights

Depending on applicable law, users may have the right to request:

  • access to personal data;
  • correction of the data;
  • deletion of the data;
  • restriction of processing;
  • objection to processing;
  • data portability;
  • withdrawal of consent;
  • information about how the data is processed.

For requests regarding personal data: hello@hopecoaching.ae

14. Children and minors

The website is not intended for children under 18 without the consent of a parent or legal guardian.

15. Marketing

We do not send marketing communications without consent, where this feature is enabled.

The user can unsubscribe at any time.

16. Updates to this policy

This Privacy Policy may be updated at any time.

The updated version will be published on this page.

17. Contact

For privacy questions: hello@hopecoaching.ae